Customer Service Representative I

We’re thrilled that you are interested in joining us here at the Amynta Group! The Customer Service Representative for Gap Department plays a critical role in supporting customers, lenders, and dealerships by handling inquiries related to gap claims and coverage details.

Requirements

• Assist customers by providing the highest level of service when submitting claims against their auto warranty
• Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types
• Receive incoming calls from customers or service centers to resolve claim payment disputes, claim statuses, queries regarding warranty plans, and other auto-related general questions
• Maintain a continual working knowledge of our client’s products, services and promotions
• Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and service centers to resolve their issues
• Ability to solve problems and deal with a variety of complex situations where limited standardization exists
• Research, respond and resolve customer issues in a timely fashion
• Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner
• Document all customer information, communications and sales in system
• Be available to work any shift in a 24/7 call center that is offering great compensation

Benefits

• Great compensation