Aptitude's Client Success Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As a Senior Client Success Manager, you will lead strategic management efforts for the organization's key clients, influencing value creation and delivery activities at a senior level.
Requirements
- 10+ years' experience in enterprise SaaS Customer Success or Account Management roles
- Proven track record of closing renewals and expansions independently
- Demonstrable success in expanding accounts into parent/sister companies and new business units
- Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions)
- Exceptional executive presence and confidence influencing C-level stakeholders
- Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI
Benefits
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits - medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions and hybrid work model