Manager, Retirement Benefits

This role is for a Retirement Benefits manager to develop and lead a team focused on delivering exceptional customer service through operational excellence. The position requires strategic thinking, strong leadership skills, and experience with retirement plan compliance and employee experience. Key responsibilities include modernizing processes, fostering a high-performing culture, driving continuous improvement, and maintaining regulatory compliance.

Requirements

• Develop and lead a team focused on delivering exceptional customer service through operational excellence.
• Assess business challenges and opportunities related to retirement programs and employee experience.
• Maintain strategic partnerships with vendors.
• Manage internal and external audits of retirement programs.
• Utilize emerging technology (i.e. A.I. tools) to develop, enhance, and modernize communication materials.
• Prepare and present information to business partners.