The Members Services Associate provides essential administrative and operational support to ECLC staff and leadership. This position supports the efficient day-to-day functioning of the organization through clerical assistance, document preparation, meeting coordination, records management, and communication support.
Requirements
- Prepare, format, and maintain documents using Microsoft Office Suite (Word, Excel, Access, PowerPoint) and similar productivity software.
- Perform general office duties including ordering supplies, maintaining records management systems, and completing basic administrative tasks.
- File, organize, maintain, and retrieve corporate documents, records, and reports in accordance with ECLC policies and procedures.
- Answer general phone calls and emails, direct inquiries to appropriate staff, and take and relay messages as necessary.
- Prepare responses to routine correspondence and general inquiries in a professional and timely manner.
- Support positive communication with internal and external stakeholders.
- Prepare agendas, meeting materials, and supporting documentation for staff, committee, and Board of Directors meetings.
- Coordinate meeting logistics, including scheduling, room setup, and catering arrangements for meetings or luncheons.
- Attend meetings as assigned to accurately record minutes and submit them to supervisors for review and distribution.
- Identify and suggest administrative efficiencies, process improvements, and procedural enhancements for consideration by supervisors.
- Support cross-training of clerical staff and assist with coordinating staff training by scheduling sessions or organizing training materials.
- Contribute to a collaborative, mission-driven workplace culture.
- Support ECLC Board of Directors and the Child Care Resource Center (CCRC) Executive Directors Group for the ECLC Executive Director.
- Support CCRC Membership Services including the ECLC Board Membership Committee for the ECLC Associate ED of Programs.
- Support Main OCFS Contract reporting for the ECLC Associate ED of Programs.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
