Hotel Guest Services Representative FT
Cherokee Nation EntertainmentMississippi, United States • Mississippi, United States
Posted October 3, 2025
Full Time
About the Company
Cherokee Nation Entertainment is a leading tribal business operating across multiple sectors including entertainment, hospitality, retail, horse racing, and gambling. The company owns diverse properties such as Gold Strike Casino Resort, Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos, and various other recreational facilities. Dedicated to the well-being of the Cherokee Nation and its communities, Cherokee Nation Entertainment continues to expand its offerings while maintaining a strong commitment to responsible gaming and community engagement.
Job Description
The Hotel Guest Services Representative will be responsible for assigning rooms to guests according to their preferences, pre-assigning items, booking rooms, tracking requests, and resolving issues. This role focuses on ensuring guest satisfaction and maximizing hotel revenue.
Requirements
- Assign rooms according to guest requests and preferences
- Pre-assign, pre-key and prepare guest packets
- Review/track/accommodate requests for changes
- Resolve guest issues and ensure satisfaction
- Balance room inventory
- Identify and resolve room maintenance problems
- Assist front desk staff with room assignments