Customer Support Specialist II
eScribeToronto, Ontario, Canada • Canada
Posted December 16, 2025
Full Time
About the Company
eSCRIBE provides comprehensive meeting management solutions with powerful tools and efficient workflows that support staff, meeting participants, and the public at every step of the meeting lifecycle.
Job Description
As a Customer Support Specialist II, you will act as a subject matter expert on our platform, providing high-quality, second-line technical support for escalated customer issues. You’ll troubleshoot complex technical problems, support cross-functional teams, and advocate for customer needs with Product and Engineering.
Requirements
- Technical Support & Troubleshooting
- Product Knowledge & Enablement
- Customer & Cross-Functional Collaboration
Benefits
- Company provided equipment (laptop, software, etc.)
- Employment with a growing, casual, fun, philanthropic minded company
- Employer paid extended health benefits, including health spending account (CAN based employees)
- Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings
- An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan
- Medical Flexible Spending Accounts available
- Dependent Care Flexible Spending Accounts available
- Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher)
- Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you
- 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom
- Paid Time Off (PTO)/Holiday