Senior Manager - Services & Platform Reliability
Hansen TechnologiesMelbourne, Victoria, Australia
Posted October 13, 2025
Full Time
About the Company
Hansen Technologies is a global software and services provider to the energy, water/utilities, and telecommunications industries. With hundreds of customers across 80 countries, they specialize in enabling businesses to capitalize on emerging opportunities through innovative solutions like 5G, renewable energy, IoT, and AI-driven customer care. The company's mission is to deliver industry-leading software and expertise while maintaining high standards of data privacy, cybersecurity, sustainability, and ethical practices.
Job Description
Hansen is seeking a Senior Manager to lead reliability across their live services. This role involves incident response, root-cause resolution, automation, and ensuring faster, safer releases. The Manager will work cross-functionally with QA and Platform Engineering, influencing decision-making and reducing manual toil to support product margins and customer trust. They will be responsible for rolling out reliability metrics and leading resilience and capacity planning.
Requirements
- Proven leadership in incident management and service reliability.
- Strong understanding of change risk, observability, and automation in software delivery.
- Incident leadership: Runs major incidents calmly and effectively.
- Change risk management: Leads lightweight change reviews.
- Reliability engineering: Sets service targets and designs for graceful recovery.
- Stakeholder influence: Aligns Product, QA, Platform, and squads around outcomes.
- L1/L2 operations uplift: Improves triage quality and escalation paths.
- Experience in 24×7 SaaS operations and ITIL-lite environments.
- Familiarity with Energy & Utilities domain is a plus.