Technical Support Specialist
Lightspeed SystemsAustin, Texas, United States
Posted September 4, 2025
Full Time
About the Company
Lightspeed Systems, with over two decades of experience in education technology, offers comprehensive solutions for school networks including web filtering, student safety monitoring, classroom management, device management, and data analytics. Headquartered in Austin, Texas, and serving 23 million students across 43 countries, Lightspeed is known for its cloud-managed software that enhances security, compliance, and resource optimization. The company fosters a collaborative and innovative work environment where employees can contribute to improving education globally.
Job Description
Lightspeed Systems is seeking a Technical Support Specialist to assist users with their technical issues and ensure they get the most out of their products. This role involves hands-on troubleshooting, communication with customers, and maintaining a support system for various Lightspeed products. The position offers a unique opportunity to work in a dynamic team focused on creating safe and effective digital learning environments.
Requirements
- 6 months of technical support or help desk experience.
- 1 year of workstation administration experience preferred.
- Familiarity with operating system installation and configuration.
- Knowledge of Active Directory, GSuite or Azure AD.
- Understanding of mobile device platforms (iOS, Android, ChromeOS) is a plus.
- Knowledge of IP, Network planning, router configuration, and firewalls a plus.
- Ubuntu Server experience is a plus.
Benefits
- Health insurance
- Wellness benefits
- 401(k) matching
- Work from home stipend
- Pet insurance