Lucidya offers an AI-native customer experience (CX) intelligence platform that autonomously manages the entire customer lifecycle—from first engagement to retention and growth. The platform combines proprietary natural-language-understanding (NLU) models, trained on millions of multilingual conversations, with real-time social media and digital media analytics to deliver actionable insights that marketing, support, and research teams can use to personalize interactions and boost satisfaction and lifetime value. Lucidya differentiates itself by closing the insight-action loop, providing end-to-end automation rather than merely surface analytics, and by maintaining strict data security through SOC 2, GDPR, CCPA/CPRA, NIST CSF, and regional compliance frameworks for MENA clients.
Open Positions
PLG Frontend Engineer (Senior-Level, Remote)
BS/MS in CS/Eng, 8+ years frontend development, 2+ years leadership, and a B2B SaaS PLG background. Proficient in modern frontend frameworks like ReactJS and TypeScript
PLG Product Analyst (Mid-Level, Remote)
5+ years in analytics. Knowledge of PLG funnels & SaaS metrics. Hands-on analytics tools like Mixpanel, GA4. Strong SQL skills & cross-functional leadership
Presales Solutions Consultant (Saudi Nationals only)
2+ years presales exp. Bachelor's degree. Strong communication and problem-solving skills. Fluent in Arabic & English
PLG Frontend Engineer (Mid-Level, Remote)
Bachelor's degree in CS or related field. 5-8 yrs frontend exp. strong JS/React skills. Bachelor's degree
Software Engineer - Backend (Mid-Level, Remote)
Bachelor's degree +3 years experience in related field. Strong SQL/NoSQL skills, Python/Ruby on Rails, web server knowledge, Git proficiency required
Account Executive
Bachelor’s degree preferred. Proven account executive experience required. Etimad portal proficiency a plus
Junior Customer Experience Operations Analyst
Bachelor's degree in related field. 1-2 years CX/CS/SaaS experience. Hands-on experience with HubSpot CRM and ChurnZero
Senior Customer Success Manager
4+ years of experience in customer success, strong leadership and mentoring abilities, and excellent communication skills
Inside Sales Account Executive
1+ year experience in sales/BD. Fluent in English & Arabic. Proficiency in CRM (HubSpot preferred). Strong communication & attention to detail
PLG Sr Backend Engineer / Lead (Remote)
Bachelor's degree in Computer Science or related field. 5+ years backend experience. 2+ years leadership experience. Strong expertise in Python, Ruby on Rails, Postgres, Redis, and cloud platforms
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