Box Office Systems Coordinator (Full-Time, Onsite)

The Box Office Systems Coordinator plays a vital role in the overall success of the visitor experience at MASS MoCA, providing a foundation for our visitor’s experience in a welcoming, enthusiastic, and engaging way. The BOSC is a critical part of the Visitor Experience team, acting as both a front-facing customer service coordinator, as well as a product specialist who evaluates, implements and models best practices in the use of Tessitura, our CRM system.

Requirements

• A minimum of 3 years’ customer service and cash drawer experience
• A minimum of 3 years’ experience with Tessitura database, or comparable CRM system
• High school diploma, GED, or equivalent
• Knowledge of Google Suite (Gmail, calendar, sheets, docs, and drive)
• Exceptional verbal and communication skills
• Ability to work in a fast-paced environment and interface effectively with visitors

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Long term disability insurance
• Flexible Spending Account (FSA)
• Dependent Care Account (DCA)
• Medical deductible reimbursement
• 401(k) retirement plan
• Roth 401(k) option
• Paid Time Off (PTO)
• Sick Time
• Emergency Assistance Fund (LemonAid)
• Retirement planning support
• Professional development reimbursement
• Educational leave
• Reciprocal Organization of Associated Museums (ROAM)
• Employee Assistance Program (EAP)
• Student loan repayment assistance
• Discounts at Gift Shop and R&D Store
• Staff appreciation social events year-round