The Box Office Systems Coordinator plays a vital role in the overall success of the visitor experience at MASS MoCA, providing a foundation for our visitor’s experience in a welcoming, enthusiastic, and engaging way. The BOSC is a critical part of the Visitor Experience team, acting as both a front-facing customer service coordinator, as well as a product specialist who evaluates, implements and models best practices in the use of Tessitura, our CRM system.
Requirements
- A minimum of 3 years’ customer service and cash drawer experience
- A minimum of 3 years’ experience with Tessitura database, or comparable CRM system
- High school diploma, GED, or equivalent
- Knowledge of Google Suite (Gmail, calendar, sheets, docs, and drive)
- Exceptional verbal and communication skills
- Ability to work in a fast-paced environment and interface effectively with visitors
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Long term disability insurance
- Flexible Spending Account (FSA)
- Dependent Care Account (DCA)
- Medical deductible reimbursement
- 401(k) retirement plan
- Roth 401(k) option
- Paid Time Off (PTO)
- Sick Time
- Emergency Assistance Fund (LemonAid)
- Retirement planning support
- Professional development reimbursement
- Educational leave
- Reciprocal Organization of Associated Museums (ROAM)
- Employee Assistance Program (EAP)
- Student loan repayment assistance
- Discounts at Gift Shop and R&D Store
- Staff appreciation social events year-round