The Technology Specialist 1 is a key member of MASS MoCA's technology team, responsible for supporting the technology needs of the institution and its staff, as well as maintaining and improving technology infrastructure.
Requirements
- Associates Degree or higher, or equivalent years of experience
- 1-2 years experience, preferred
- Experience working with customers to solve technical computer problems
- Excellent communication skills
- Ability to work in a team and follow direction to the letter
- Ability to handle stress and conflict professionally
- Ability to work with people to solve technical problems, often in high pressure situations
- Strong ability to learn new technologies and tools
- Adaptability, flexibility and an attitude towards learning new skills
- Demonstrated technical, analytical, organizational, communication, planning and writing skills
- Orientation to detail and quality assurance a must
- Problem solving skills
- Ability to apply critical thinking to situations
- Strong attention to detail, highly organized
- Strong, empathetic verbal and written communication skills
- Competent in organizational, time management skills
- Demonstrates good judgment, problem solving and decision making skills
- Certifications: A+ preferred
- Hands-on expertise with IT tech support preferred
- Experience with Google Workspace, Windows, and Mac operating systems
Benefits
- Massachusetts Earned Sick Time
