Service Transformation Manager
Midmark CorporationOhio, United States • Indiana, Pennsylvania, United States • India • Italy • Ohio, United States
Posted September 5, 2025
Full Time
About the Company
Midmark Corporation, founded in 1915, is a leading provider of clinical care solutions for medical, dental, and veterinary settings. Specializing in the design and manufacture of products like exam tables, sterilizers, and digital X-ray systems, Midmark harmonizes space, technology, and workflow to enhance patient experiences. With a focus on healthcare innovation and quality, Midmark offers comprehensive solutions that improve operational efficiency and clinical outcomes.
Job Description
Midmark is seeking a Service Transformation Manager to drive the strategic transformation of service operations. This role involves optimizing processes, enhancing customer experience, and leading cross-functional teams to improve efficiency and innovation. The manager will leverage digital tools, automation, and continuous improvement methodologies to implement sustainable change and position Midmark as a leader in service excellence.
Requirements
- Develop and execute a service transformation strategy aligned with organizational goals.
- Identify opportunities to enhance service operations, improve efficiency, and elevate customer satisfaction.
- Implement continuous improvement methodologies such as Lean, Six Sigma, or Agile.
- Collaborate with stakeholders to ensure smooth implementation of service transformation initiatives.
- Establish KPIs and track progress against service transformation goals.