Customer Support Representative

Palmstreet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. We're looking for a Customer Support Representative who thrives in a fast-paced environment and has excellent customer service skills.

Requirements

• Respond to user inquiries on our mobile app and desktop
• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner
• Track and record issues and data to inform the company of problems and requests for improvements
• Contribute to the SOPs to enhance overall team efficiency
• Collect, organize and summarize various customer cases to identify trends and potential system bugs
• Ensure customer issues are resolved promptly through high-quality service
• Continuously learn and adapt to new knowledge so you can provide the highest level of service
• Perform other duties as assigned

Benefits

• Hourly compensation range: $8/hr USD
• Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday