We are looking for a skilled Infrastructure Engineer specializing in Voice and Telecom systems to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and maintaining robust telecommunications infrastructure that supports our organization's voice communication needs.
Requirements
- Design, deploy, and maintain voice and telecom infrastructure systems
- Manage VoIP and PBX systems to ensure reliable communication
- Implement and manage integrations with paging and intercom systems
- Troubleshoot voice-related issues
- Collaborate with IT teams to integrate voice services with data networks
- Implement security standards to protect telecom infrastructure
- Plan and execute system upgrades and migrations
- Document system configurations and procedures
- Provide technical support and training to end-users
- Ensure compliance with telecom regulations and standards
- Evaluate new technologies to improve voice communication systems
- Monitor IT systems and infrastructure for alerts, anomalies, and incidents
- Manage and prioritize escalation processes to ensure timely resolution
- Analyze and prioritize alerts based on severity and impact
- Initiate and manage escalation procedures according to established protocols
- Coordinate communication between technical teams and business stakeholders
- Maintain and update alerting and monitoring tools and documentation
- Analyze incident trends and recommend improvements to reduce recurrence
- Coordinate with technical teams to resolve issues promptly
- Maintain documentation of incidents, alerts, and escalation actions
- Continuously improve alerting and escalation processes
- Communicate effectively with stakeholders regarding system status and incidents
- Participate in on-call rotations and incident response activities
- Ensure compliance with IT policies and standards
- Participate in post-incident reviews and report findings
- Other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- 10 paid holidays annually
