Now Hiring for 2026 - Technical Solutions Specialist
PartnerHeroSan Pedro Sula, Cortés, Honduras • Tegucigalpa, Francisco Morazán, Honduras
Posted December 16, 2025
Contract / Temporary
About the Company
PartnerHero is an outsourcing partner specializing in building exceptional teams and delivering custom AI solutions with a quality guarantee. Leveraging Crescendo's advanced AI technology, they offer a fully integrated people + AI Customer Support solution. Renowned for integrity, finding the right fit, and empowering traditionally underserved areas, PartnerHero provides comprehensive services including customer experience, support, trust and safety, outsourcing, technology, software development, and operations.
Job Description
Crescendo is seeking Technical Support Specialists to help support our smart sustainable partner. The role involves providing hands-on technical troubleshooting, feature explanation, and best practice guidance for the suite of products.
Requirements
- Minimum 1 year of experience in tech support
- Passion for Customer Experience via phone and email
- Excellent written and verbal communication skills
- Fantastic customer-focused approach
- Super-analytical with supreme problem-solving abilities
- Highly adaptable, fast learner, able to work with little direction and own customer issues
- Very tech-savvy
- Dependable, motivated, and a self-starter, with the ability to work independently
- Excellent workload management and work prioritization skills (especially when many different items require your attention)
- Previous experience providing technical support
Benefits
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities