ResponseTek, founded in 1999, is a leading provider of enterprise customer experience management software. Their flagship Listening Platform™ integrates CX data across web, call center, retail, and voice channels, breaking silos to deliver unified insights. Trusted by global leaders in finance, telecom, and retail—including 14 of the world's top telcos and Bloomberg’s top-ranked bank—ResponseTek powers millions of customer interactions each week. The company specializes in feedback management, voice-of-the-customer solutions, and CX program development, offering scalable tools that drive higher satisfaction and loyalty. With a culture of innovation and a track record as a top small‑medium employer in Canada, ResponseTek attracts talent that thrives on solving complex customer experience challenges.
Open Positions
Software Quality Assurance/QA Engineer - Expression of interest
Certification or 2-5 yrs Web App QA exp. SQL and MS SQL Server knowledge are needed. Must be proficient in automation and communication skills
Development Operations Engineer
Bachelor's degree in engineering or computer science; experience with source code management tools like GIT and build systems like Jenkins; strong analytical and problem-solving skills
Customer Success Manager
Manage client portfolio. Program governance is key. Lead client onboarding & client solutions
Customer Success Manager
Bachelor's degree or equivalent, 2+ years project mgmt/CX/consulting experience. 1+ year as Research Manager, Client Manager or Consultant (or similar)