Technical Support Administrator
Sentinel GroupMassachusetts, United States
Posted December 16, 2025
60000 - 65000 USD year
Full Time
About the Company
Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we’ve remained devoted to positively impacting the lives of our people, our clients and our communities.
Job Description
The Technical Support Administrator will play an integral role in building and engaging the company’s customer base and creating effective strategies that will promote long-term growth of our firm. They will be responsible for providing support to 250+ end users on all IT systems and applications, maintaining the desktop, network, and server infrastructure, and working with the IT team to assist with infrastructure upgrades and projects.
Requirements
- Proficient knowledge of Microsoft Office 365 applications
- Knowledge of Windows 11 and MacOS
- Experience with centrally managed Antivirus applications
- Experience with Hardware/Software troubleshooting
- Server support experience with various Windows Server versions
- Proficiency with Active Directory
- End user support experience
- Windows Remote Desktop experience
- Experience with Exchange Server administration
- Knowledge of IP routing protocols, SMTP, TCP/IP, DNS, DHCP
- Basic working knowledge of VMWare vCenter
- Basic working knowledge of AWS
- Basic working knowledge of ticket tracking systems
- Basic working knowledge of Mobile Device Management Systems
- Basic working knowledge of simple SQL queries
- Basic working knowledge of automation systems
Benefits
- PTO (vacation, sick, personal time bank)
- FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
- 12 Paid Holidays (10 stated and 2 floating holidays)
- 2 Community Volunteer Days
- 5 Summer Half Days
- Medical, Dental, Vision
- Life Insurance
- LTD & STD
- Retirement Plan with 4% Employer Match
- Parental Leave