Customer Success Advocate

We are looking for a Customer Success Advocate to join our team. You will handle inbound calls, consult with customers, and provide top-tier service. You must have 2-3 years of customer service experience and a goal-getter mentality.

Requirements

• 2-3 years minimum customer service experience
• Inbound sales and Contact Center experience a plus!
• A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
• A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• Computer literacy skills with the ability to type at least 40 wpm
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah

Benefits

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses