Technical Customer Support Specialist
100xIndia
Posted December 10, 2025
Full Time
About the Company
Distance AI is a sales automation platform that helps service businesses communicate better with customers, collect leads, and prioritize opportunities.
Job Description
Distance AI is looking for a Technical Customer Support Specialist to help customers get the most out of their sales automation platform. The role involves troubleshooting issues, debugging configurations, and ensuring successful adoption of Distance.
Requirements
- 4+ years of experience in technical customer support for SaaS or software products
- Strong problem-solving skills and familiarity with debugging tools and workflows
- Ability to break down complex issues into clear steps and communicate solutions in a customer-friendly way
- Comfort working with customer-facing ticketing tools (Zendesk, Intercom, HubSpot, etc.)
- Proven success resolving issues that involve multiple systems or integrations
- Strong written and verbal communication skills in English
- Ability to prioritize and manage multiple tickets without dropping details
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching
- Paid Time Off
- Relocation Assistance
