Service Delivery Manager

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity.

Requirements

• 5 or more years of experience in a managed services or professional IT services environment
• Demonstrated experience leading technical support or service desk teams
• Experience supporting or overseeing multi-tier service delivery organizations
• Background in customer-facing service environments with accountability for service quality and outcomes
• Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) or other retirement plan
• Paid time off