Systems Administrator l (Remote)

RedHelm is seeking a Systems Administrator I to provide reliable desktop and server support across multiple channels. The ideal candidate has a passion for the latest technology trends and brings a customer-first approach to every interaction.

Requirements

• Provide professional support to end users via phone, email, and in-person
• Follow clear procedures and apply structured, decisive troubleshooting to resolve issues reliably
• Maintain accurate documentation, adhering to departmental and company standards
• Troubleshoot desktops, software, and printers, ensuring smooth day-to-day operations
• Manage Active Directory, including user accounts, password resets, group assignments, and license access
• Support and manage virtual desktop environments using documented instructions
• Administer and troubleshoot Microsoft portals, including account and license management
• Apply security best practices, including password management, multi-factor authentication, anti-spam, endpoint protection, and security awareness training
• Configure and enforce Group Policy to maintain system integrity and compliance
• Troubleshoot circuits, engage with ISPs, initiate RMAs, and support physical networking tasks
• Implement antivirus tools and support DUO MFA setup for new users
• Execute documented scripts using NCentral Automation Manager to streamline operations

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement