At 2U, we are seeking a visionary and hands-on Agentforce Architect to lead the architecture and delivery of intelligent, AI-driven service experiences across the learner journey.
Requirements
- 10+ years of Salesforce platform experience
- 5+ years as a Technical or Solution Architect
- Hands-on experience with Salesforce Service Cloud, Sales Cloud, SFMC, and Agentforce / Agent Workspace
- Strong expertise in Apex, Lightning Web Components, Salesforce APIs, and automation using Flow
- Proven experience designing and integrating with third-party systems (CTI, chatbots, LMS, etc.)
- Familiarity with Salesforce data security models, permission sets, and role hierarchies
Benefits
- Medical, dental, and vision coverage
- Life insurance, disability, and 401(k) employer match
- Free snacks and drinks in-office
- Generous paid holidays and leave policies, including unlimited PTO
- Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break