Service reliability Engineer
360 IT ProfessionalsSanta Clara, California, United States
Posted March 10, 2016
Full Time
About the Company
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing.
Job Description
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. The company is looking for a Service Reliability Engineer to work in its 24x7x365 operations center, providing phone and email support, monitoring live services, and refining Service Center tools and processes.
Requirements
- Work on-shift as part a 24x7x365 operations center to provide phone/email support; flexible day or night
- Identify the priority and criticality of incoming alerts and prioritize appropriately
- Handle high-pressure situations with a calm and professional manner
- Understand and edit scripting conventions to resolve issues
- Escalate significant issues to service, network, or other operations engineers at all hours of the day/night
- Track issues through ticketing systems and follow through until resolution
- Write clear, and concise operational run books like TSGs
- Utilize monitoring tools to proactively identify issues and trends
- Aggressively troubleshoot and multitask to maintain service availability and performance