Support Specialist - EMEA | Remote
360dialog GmbHBosnia and Herzegovina
Posted March 12, 2026
18000 - 24000 EUR
Full Time
About the Company
360dialog GmbH specializes in transforming WhatsApp into a high‑performance marketing channel through its Performance Messaging platform. By combining data‑driven conversion optimization with the personalized engagement of WhatsApp, the company enables businesses to drive measurable results that traditional channels cannot match. Its services span conversational commerce, push and in‑app messaging, live chat, chatbots, and a fully integrated messaging API, positioning it as an official WhatsApp partner. 360dialog’s unique value lies in turning one‑way clicks into meaningful, two‑way conversations that accelerate customer conversion.
Job Description
360Dialog transforms WhatsApp into a high-performance marketing channel with Performance Messaging solutions, designed to drive real, measurable results. The role of Customer Support Specialist - EMEA Region involves providing exceptional support to customers across multiple channels and collaborating with other teams to troubleshoot technical issues.
Requirements
- 2-3 years in support / technical support or related roles
- Experience with web dev technologies (HTML, JavaScript, CSS), APIs
- Language skills: English (fluent / C1 ) and one other language
- Strong customer focus
- Strong troubleshooting and problem-solving skills
- Strong communication skills
- Able to manage multiple tasks in a fast-paced environment
Benefits
- Competitive remuneration package
- Full remote flexibility
- Daily opportunities to learn, grow, and push the boundaries of what's possible
- Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech