Technical Support Agent EMEA
360LearningParis, Ile-de-France, France
Posted November 26, 2025
Full Time
About the Company
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth.
Job Description
As a Technical Support Agent EMEA, you will answer queries from French and English customers by email, working in full autonomy. You will be responsible for troubleshooting technical issues, providing customer support, and working with the R&D team to resolve bugs and improve the support process.
Requirements
- 3+ years experience in a tech support function role
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Fluent French and English (US/UK)
- Ideally B2 level or equivalent in German
Benefits
- Work From Home stipend
- RTT
- Lunch vouchers
- Medical insurance
- Gym subscription
- 1 month parental leave for the second parent