Available Position (Company name withheld)
3ClogicNoida, Uttar Pradesh, India
Posted October 24, 2025
Full Time
About the Company
3CLogic is a global leader in cloud contact center and voice AI solutions, empowering enterprises with innovative features like intelligent self-service, conversational AI, and agent automation. Their comprehensive suite of services, including call center software, CRM integration, and real-time analytics, optimizes customer interactions, lowers costs, and enhances overall operational efficiency across IT service desks, customer support, sales, and HR teams.
Job Description
3CLogic is a rapidly growing, venture-backed SaaS startup seeking a Senior Manual QA and Customer Requirement Configurator. The role involves ensuring product quality, managing customer interactions, and configuration of systems to meet specific needs. The company values a team-first environment and is focused on employee growth and impact. It's a position requiring experience with REST APIs, JavaScript, MySQL and ideally, AI configuration.
Requirements
- Lead manual testing efforts.
- Collaborate with the development team.
- Analyze customer requirements and configure systems.
- Address customer inquiries and provide technical support.
- Identify and troubleshoot configuration failures.
- Develop and document processes for system migrations.
- Mentor junior QA team members.
Benefits
- Flexible Working Hours
- Hybrid Working Style
- Personal Accidental Insurance
- Health Insurance to Self, Spouse and two kids
- 5 days working week
- 3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity.
