Technical support engineer (L3)

We are looking for talented and committed engineers to develop and maintain key components of a leading call center software platform used by enterprise companies. We are a fast-growing SaaS startup with a hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.

Requirements

• Proficient in debugging and creating corrective actions by providing detailed RCA
• Hunger to learn new things/technologies
• Work collaboratively with development, product management and customer success team members
• Ability and willingness to work individually on projects in a self-directed and accountable manner
• Work closely with the L2 team to analyze production tickets, reproducible steps, and provide high-quality resolutions quickly
• Strict SLA adherence with respect to keeping all the stakeholders aligned and delighted
• Effectively work with tight schedules and fast-paced environment to minimize customer impact
• Strong oral and written communication, with the ability to adapt to and/or enroll the targeted audience
• Excellent customer handling and negotiation skills with the mindset of creating positive experiences

Benefits

• Flexible Working Hours
• Hybrid Working Style
• Personal Accidental Insurance
• Health Insurance to Self, Spouse and two kids
• 5 days working week