Technical Support Specialist /4P103

The Technical Support Specialist (Energy Management Systems) is part of a contracted 24x7x365 team responsible for frontline computer systems and application diagnostics and support.

Requirements

• Formal education in Computer Science or a related IT field, or equivalent experience.
• Excellent interpersonal and communication skills, both oral and written.
• Ability to collaborate with professionals in a team-oriented and high-pressure environment.
• Exceptional customer service skills.
• Understanding of Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and federal regulatory compliance requirements.
• Strong multitasking and task prioritization skills based on criticality and operational impact.
• Proficiency in following and applying Change Management processes and knowledge-based procedures.
• Ability to build and maintain relationships with key customers.
• Availability to work nights, weekends, and holidays on a rotating shift.
• Strong critical thinking and problem-solving abilities.
• Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct.
• Adhere to Separation Protocol guidelines.
• Pass all requirements of the Southern Company Insider Threat Program.
• Undergo enhanced screening, including background checks, drug screening, and psychological assessment.