Housing Options Officer

Provide advice, information and assistance to applicants who are homeless or at risk of homelessness. Help applicants to explore their housing options and find suitable accommodation that meets their needs.

Requirements

• Education qualification to at least A level standard or acquired knowledge to NVQ level 4
• Homelessness legislation (Housing Act 1996, Homelessness Act 2002, Suitability Order 2012, Homelessness Reduction Act 2017)
• Effective written and verbal communication
• Ability to build and maintain good working relationships
• Negotiating skills
• Ability to deal inventively and sensitively with a wide range and spectrum of people in greatly varying circumstances
• Ability to establish and manage realistic applicant expectations
• Resourceful, solution focused, persuasive and skilled in overcoming barriers
• Ability to prioritise workload, manage time effectively and meet deadlines
• Ability to manage a diverse caseload effectively where detailed and complex investigations are required
• Ability to maintain accurate detailed and timely case notes and other evidence-based records
• Ability to work as part of a team, be flexible, use initiative and work with limited supervision
• Good organisational and administrative skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance