Customer Success Manager

Maintain a highly collaborative and positive relationship with the customers, ensure customers renew their contracts, and discover and identify upsell/cross-sell opportunities to maximise customer growth.

Requirements

• More than 2 years relevant work experience in client-facing/account management/sales roles preferably international
• More than 2 years relevant work experience in maritime and/ or shipping industry
• Excellent command of Microsoft Office Suite (Excel, Power Point)
• Excellent written and verbal communication skills
• Effective communication with non-technical people in order to familiarise themselves with technical solutions
• Above-average computer and internet skills
• Fluency in English is a must additional languages are advantageous
• Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
• Empathetic, positive attitude with a desire to help customers reach their goals
• Well-organised, with high attention to detail and ability to prioritise
• Experience in working with complex, multi-divisional, multi-geographical customers
• Exceptional communication skills and collaborative
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
• Driven, self-motivated, enthusiastic, and with a can-do attitude
• Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
• Proactive mindset

Benefits

• Work in an international, dynamic and pleasant environment, at a growing company
• Attractive remuneration package
• Continuing education and training
• Huge room for creativity and innovation
• Remote work flexibility