Helpdesk Support (Senior) - NSGB
Agil3 Technology Solutions (A3T)Alexandria, Virginia, United States • New York, New York, United States
Posted September 18, 2025
Full Time
About the Company
Agil3Tech is a leading provider of cybersecurity and IT solutions to federal agencies, including the Department of Defense, Intelligence Community, and Civil Agencies. With over 35 years of experience in C4IM and cyber security, they deliver critical communications and network security services. Agil3Tech offers dynamic career opportunities and holds multiple small business certifications, making them a trusted partner for maintaining and protecting IT infrastructure.
Job Description
The Helpdesk Support (Senior) (NSGB) role at Agil3 Technology Solutions LLC (A3T) involves providing IT support to government employees, resolving IT issues, and participating in IT initiatives. This includes providing First Call Resolution and impact based on incident triage, and operating in-house, regional, and national IT. The position requires travel to NC and occasionally to Cuba, and may be considered for court hearings.
Requirements
- A TOP SECRET w/ SCI Eligible security clearance
- Strong customer service orientation
- Analytical and problem-solving abilities
- Ability to prioritize and execute tasks in a high-pressure environment
- Good written, oral, and interpersonal communication skills
- Ability to conduct research into PC and software issues
- Ability to present ideas in business-friendly and user-friendly language
- Bachelor’s in Engineering, Computer Science or related fields
- Bachelors with 6 years of experience, or a Master's with 4 years of experience
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays
- Paid Time Off (PTO)
- 401k Retirement Savings Plan with Company Match
- Parking/Travel Reimbursement