IT Support Specialist
AalyriaLivermore, California, United States
Posted January 8, 2026
Full Time
About the Company
Aalyria is a leading technology company that supplies laser communications technology and temporospatial software-defined networking platforms to the aerospace industry.
Job Description
Aalyria is seeking an experienced IT Support Specialist to provide comprehensive technical support across our enterprise environment, handle day-to-day user support requests, and establish the foundation for our support operations.
Requirements
- 2-3 years of help desk or technical support experience
- Working knowledge of Windows 10/11, Linux and macOS operating systems
- Experience with user account management in Active Directory or Azure AD/Entra ID
- Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN)
- Experience with ticketing systems and support workflows
- Ability to troubleshoot hardware and software issues independently
- Excellent customer service skills and professional communication
- Strong organizational skills and ability to manage multiple priorities
- Self-motivated and comfortable working independently with minimal supervision
- Willingness to learn new technologies and enterprise systems
- US Citizenship required
Benefits
- Competitive salary
- Comprehensive benefits (401(k), dental, vision, health, life insurance)
- Paid time off
- Equity options
