As our Incident Response Project Manager, you will be primarily dedicated to external, client-facing projects within our Incident Response team. You will be the driving force behind successful, thorough, and robust project deliverables that result in progressive change and secure enhancements to our client’s technical environments.
Requirements
- Project Management
- Project planning and execution
- Triage and establishment of access for project kick-off
- Conflict management and resolution
- Assignment and alignment of resources
- Monitoring and summarizing progress of project(s) to stakeholders
- Leading the creation of PowerPoint presentations and project reports
- Participation in incident response on-call rotation
- Addressing billing disputes, overruns, and customer service issues
- Conducting post-mortems to outline lessons learned and improve internal processes
- Problem solving and technical expertise
- Intermediary to advanced systems configuration, management, and maintenance
- Microsoft-related technologies
- Virtualization technologies
- Restore and reimage virtual servers
- Restore and rebuild ESX and Hyper-V hosts
- Backup and disaster recovery solutions
- Access solutions
- Diagnostic tools
- Security-enhancing solutions
- Metrics measuring success
- Maintaining billable utilization targets
- Ensuring all mandatory reports are generated and updated daily
- Meets or exceeds deadlines for all assigned projects
- Leveraging cost variance and schedule variance formulas to measure project success
- Contributes to the team’s attainment of high customer satisfaction scores
Benefits
- Generous annual leave entitlement plus bank holidays
- Gym discount
- Life insurance
- Comprehensive travel insurance
- Confidential well-being and counselling support
- Competitive Compensation
- Contributory pension scheme
- Company events
- Private Medical and Dental Insurance
