As a System Administrator, you will play a crucial role in resolving technical issues for our Hedge Fund and Private Equity clients. This is a client facing support position that entails a broader and deeper technical skill set and stronger customer service skills than comparable positions within other organizations.
Requirements
- Provide white-glove technical support to clients via phone, email, and remote login
- Support client workstations, printers, and peripheral equipment
- Accurately and promptly record all time in our ticketing system
- Proactively manage ticket queue
- Troubleshoot client issues and document all steps up through resolution
- Meet individual and team KPI targets
- Maintain flexibility with respect to work schedule and responsibilities
Benefits
- Competitive compensation
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
- Opportunities to further technical education through online courses
- Positive, friendly, and supportive office environment
- Workplace perks including healthy snacks, wellness programs, and team-building events
