Unified Communications Engineer

Abile Group has an exciting and challenging opportunity for a Unified Communications Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer.

Requirements

• Contributes to completion of specific engineering programs and projects
• Develops solutions to a variety of complex engineering problems
• Performs complex system designs, development, and integration from the start of a systems life cycle to the end
• Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
• Performs complex systems modeling, simulation, and analysis
• Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems
• Prepares and maintains documentation for processes and procedures related to engineering projects
• Maintains current knowledge of rapidly changing technology
• Coaches and provides guidance to less-experienced professionals
• Serves as a team or task lead
• Collaborates with customer management staff and management to coordinate and implement system level changes and activities
• Supports Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives
• Takes ownership of support issues and work towards successful resolution with customers
• Provides technical assistance and support as a core member of the engineering team
• Oversees the daily operations of customer phones across multiple systems, ensuring efficient and reliable performance
• Manages projects related to the deployment of new collaboration tools like Microsoft Teams, Telephony infrastructure, including Cisco Unified Communications Manager

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement