Guest Services Host

We're looking for outgoing, approachable individuals to become the welcoming face of our Guest Services team. This is a character-first role where your energy and enthusiasm will make all the difference.

Requirements

• Promote a welcoming and inclusive environment for Guests, residents and colleagues
• Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
• Professionally communicate with guests through telephone and email
• Participate and assist with all Centre events
• Comfortable working indoors and outdoors, whatever the weather
• Be observant and report any safety or maintenance concerns
• Liaison with other departments and brand partners
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Be willing to learn, adapt and take on new training as needed
• Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications

Benefits

• 24/7 GP
• Mental Health support and Life Event Counselling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app