Collections Agent

Above Lending is a next-generation financial services company seeking a Collections Agent to manage and resolve early-stage delinquent accounts. The successful candidate will have excellent communication skills, a strong understanding of customer behavior, and the ability to negotiate effectively.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred
• Minimum of 2 years experience in account resolution, collections, or a related role within financial services
• Strong understanding of financial products, services, and regulations
• Excellent verbal and written communication skills
• Ability to negotiate and resolve conflicts effectively
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office Suite and experience with CRM software
• High level of integrity and commitment to maintaining client confidentiality
• Ability to work independently and as part of a team in a fast-paced environment

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program