Senior Customer Success Manager - Acceldata Data Observability Cloud
AcceldataBengaluru, Karnataka, India
Posted September 15, 2025
Full Time
About the Company
Acceldata is a data observability and agentic data management company that empowers enterprises to deliver trusted data for AI and other initiatives. Built on the world’s first enterprise data observability platform, its xLake Reasoning Engine drives automated data discovery, quality, and pipeline monitoring across hybrid cloud environments and leading data warehouses such as Snowflake, Databricks, AWS, Azure, and Google Cloud. Acceldata’s solutions are adopted by global leaders—including Nestlé, Dun & Bradstreet, and Hershey—highlighting its ability to scale complex data operations while ensuring reliability and performance. With backing from top venture firms and a culture that champions rapid innovation, Acceldata offers a compelling environment for data professionals seeking to shape the future of data-driven organizations.
Job Description
As a Customer Success Manager, you'll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. You'll create impactful connections, ensure retention, and help customers get the most out of Acceldata.
Requirements
- 8+ years of experience in enterprise customer success, account management, post-sales engineering, architecture, and consulting.
- Data, Cloud and AI domain knowledge and experience working with customers to realise business value.
- Hands-on building of CS processes (adoption, churn reduction, risk management, renewals, expansions, etc.)
- Customer Success Platform experience (Totango, Gainsight, Churnzero, Catalyst).
- Excellent customer-facing skills and the ability to communicate effectively with executives and other stakeholders, both internally and externally.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance