IT Helpdesk Engineer

As our IT Helpdesk Engineer, you’ll be the go-to problem solver for our global team, ensuring smooth and secure IT operations across time zones.

Requirements

• Minimum 3+ years of experience in IT helpdesk or technical support
• Bachelor's Degree in a related field or equivalent professional or military experience
• Fluency in English
• Knowledge of Microsoft 365, Active Directory/Entra ID, and ITSM ticketing systems
• Understanding of networking basics (TCP/IP, DNS, VLANs) and Windows environments
• Ability to work independently and under pressure
• Certifications like Microsoft Certified Professional or ITIL are a plus
• Experience with Intune, Linux, VMware, Azure, or AWS is a plus

Benefits

• Flexible work style
• Flexible PTO
• Healthy work-life balance
• Competitive compensation
• Bonuses
• Comprehensive medical plan
• Retirement plan
• Recognition programs