Account Manager - Sydney, Australia

The Account Manager will establish and maintain existing client relationships, generate strategic growth, and deliver aggressive savings targets. They will also negotiate, implement, and manage hotel and ground transportation contracts with suppliers.

Requirements

• Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners
• Communicate and meet with major clients on a regular basis
• Create client sourcing strategy based on solid market insights
• Report on strategy and savings matrix for nominated accounts
• Manage complaints and problems in a timely and effective manner
• Prepare monthly, quarterly, and annual reports and budget forecasts for clients
• Conduct hotel site inspections domestically and internationally
• Effectively manage union relationships as part of the site inspection process
• Work closely with the other API team members to ensure client needs are always met
• Communicate to the Director of Client Delivery on client performance, strategies, and needs
• Coordinate and manage weekly meetings with designated airlines
• Maintain action logs to ensure all parties are aware of action points and follow up resolve points are understood
• Support and help prepare client communications
• Assist the Research & Sourcing team in ensuring all details of a destination presentation are accurate
• Document, trouble shoot and resolve operational and sourcing events
• Become knowledgeable with API’s technology platforms for the Account Management department
• Maintain spreadsheets and update databases as required
• Support Director of Client Delivery or Account Management on assigned projects as requested