Guest Experience Assistant Manager

We are seeking a dedicated and customer-focused Guest Experience Assistant Manager to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Experience Manager in overseeing daily operations.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• 3-5 years of experience in hospitality or customer service management
• Exceptional customer service skills with a strong focus on guest satisfaction
• Excellent communication and interpersonal skills
• Demonstrated leadership abilities and experience in team management
• Strong problem-solving and conflict resolution skills
• Proficiency in hospitality management software and Microsoft Office suite
• Ability to work flexible hours, including weekends and holidays
• Knowledge of hospitality industry standards and best practices
• Understanding of Saudi Arabian culture and customs
• Fluency in English; Arabic language skills highly preferred
• Hospitality industry certifications (e.g., Certified Hospitality Supervisor) are a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance