We are looking for a Room Attendant to join the re-opening of the famed Delano Miami Beach. The role involves maintaining the highest standards of cleanliness and upkeep in guest rooms and related areas, providing high-quality, personalized service to guests, and contributing to an engaging and dynamic guest experience.
Requirements
- Clean and service guest rooms, bathrooms, and related areas in accordance with hotel cleanliness and presentation standards.
- Accurately record all serviced rooms on daily worksheets and report any rooms that cannot be serviced.
- Dispose of trash and soiled linen safely and correctly, following hotel protocols.
- Maintain all housekeeping equipment in working order; report any faults or maintenance needs immediately.
- Establish a respectful and courteous rapport with guests, addressing inquiries and special requests promptly.
- Handle guest complaints with professionalism, ensuring proper resolution and follow-up, and escalate when necessary
- Adhere to hotel key control procedures and maintain accountability for assigned keys.
- Immediately turn in all lost and found items and follow the hotel's lost property procedures.
- Support inventory checks and participate in special cleaning projects as required.
- Ensure guest property is handled with care and in accordance with hotel standards.
- Report any damage to bedding, curtains, blinds, or furnishings to the Floor Supervisor
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance