Community Lead

We're looking for a Community Lead to shape how users connect, learn and advocate for better communication across the NHS. The role is mission-critical and involves building a strategic and scalable community ecosystem, turning unstructured clinical conversations into meaningful impact, and evolving platforms and programmes to support national scale.

Requirements

• Community strategy experience within SaaS, tech or healthcare, ideally with primary or secondary care users.
• Strong user insight capabilities, able to understand clinical behaviours and translate them into clear community priorities.
• Programme design and scaling, with experience building ambassador programmes, engagement frameworks or structured insight workflows.
• Exceptional content and communication skills to turn unstructured peer conversations into learning-focused, user-led content.
• Data-driven decision making, using analytics and feedback to assess community health, identify trends and refine strategy.
• Cross-functional collaboration, partnering with Product, User Research, Product Marketing and Events to drive shared outcomes.
• Adaptability and a growth mindset, comfortable guiding users through platform evolution, new care settings, and organisational change.

Benefits

• £65,000 - £85,000 salary
• £50,750 share options
• Access to Happl - a flexible benefits provider with a given budget of £600 to spend on perks of your choice
• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.
• Enhanced parental leave policy
• Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!