1ST LINE SUPPORT TECHNICIAN

We are seeking a 1st Line Support Technician to support end users of our business via phone, email, or face-to-face, resolving their IT issues and requests. The role involves identifying solutions and escalating to higher-level support when necessary. A customer-focused, problem-solving individual is preferred.

Requirements

• Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
• Experience of Microsoft Exchange 2007 mailbox administration
• Experience of Microsoft Active Directory user administration
• Experience of PC and Laptop configuration, support and troubleshooting
• Experience of Microsoft Office 2007, 2013 & Office 365
• Confident written and verbal communication skills
• Good problem solving skills
• A positive approach to learning
• Experience of working in a regulated business (advantageous)
• Understanding of ITIL Service Management approaches (advantageous)
• Any Microsoft, Cisco or ITIL certifications (advantageous)
• Experience of configuring and administering phone systems for end users (advantageous)
• Experience of generating good performance through a company pension scheme (advantageous)

Benefits

• Salary bonus
• Pension scheme enrolment
• Training funding
• Career development opportunities