VIP Support Specialist
ActioNet, Inc.Washington, District of Columbia, United States
Posted December 2, 2025
78000 - 98000 USD year
Full Time
About the Company
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider.
Job Description
The VIP Support Specialist provides executive-level IT support to high-profile users, including Senior Executives, Political Appointees, and other designated VIP personnel within the Department of Treasury.
Requirements
- Provide personalized, on-site and remote IT support for VIP users
- Respond to and resolve hardware, software, and mobile device issues
- Manage and track VIP assets and incidents using ServiceNow or equivalent ITSM tools
- Configure and troubleshoot laptops, desktops, and mobile devices
- Provide technical guidance and informal training to VIP users
- Document all issues, solutions, and processes according to organizational standards
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
