Support Engineer (APAC)

ActiveProspect is seeking a Support Engineer to join our small, but growing Support team. This is both an individual contributor and a client-facing role.

Requirements

• Effectively manage ticketing queue to ensure timely and accurate responses back to customer inquiries
• Work with clients’ technical teams to troubleshoot and resolve issues and provide integration guidance
• Become an expert so you can make recommendations to clients and coach the team to help streamline client processes using our products

Benefits

• Flexible work schedule
• Flexible vacation time
• A remote-friendly culture with monthly virtual happy hours and team-building events
• Retirement plan matching up to 3% of your salary
• Health, dental, vision, disability and life insurance