ActiveProspect is seeking a Support Engineer to join our small, but growing Support team. This is both an individual contributor and a client-facing role.
Requirements
- Effectively manage ticketing queue to ensure timely and accurate responses back to customer inquiries
- Work with clients’ technical teams to troubleshoot and resolve issues and provide integration guidance
- Become an expert so you can make recommendations to clients and coach the team to help streamline client processes using our products
Benefits
- Flexible work schedule
- Flexible vacation time
- A remote-friendly culture with monthly virtual happy hours and team-building events
- Retirement plan matching up to 3% of your salary
- Health, dental, vision, disability and life insurance