Customer Success Manager, Scaled Programs

ActivTrak is seeking a Customer Success Manager for our Scaled team to drive customer success at scale through strategic program design, data-driven insights, and automated engagement.

Requirements

• 1-2 yrs of Customer Success experience, preferably with a large, scaled book of business
• Experience with Customer Success Platforms (ChurnZero, Gainsight)
• Proficiency with Salesforce. Experience using PowerBI is a plus
• Proficiency in conversational Spanish is a plus, enabling effective support for Spanish-speaking customers
• Highly organized and self directed with the ability to juggle multiple priorities concurrently
• Ability to communicate effectively across written and verbal channels, tailoring messages for different audiences and segments
• Demonstrate critical thinking and creative problem-solving for segment challenges
• Track record of driving measurable improvements in retention, adoption, or expansion metrics
• A clear understanding of customer outreach methodology and effective management of “tech touch” customer engagement to drive positive customer retention outcomes
• Understanding of SaaS business models, customer lifecycle management, and retention metrics

Benefits

• Competitive compensation and benefits
• Position is remote within US
• Minimal travel
• Limited physical demands