Patient Care Coach

The Care Coach plays a vital role in supporting patients across all Durable Medical Equipment (DME) product lines to improve therapy adherence, device utilization, and health outcomes.

Requirements

• Provide one-on-one mentoring and coaching to patients on device use, including PAP, CGM, and other applicable technologies.
• Educate patients on proper use, benefits, and maintenance of devices.
• Utilize motivational interviewing, cognitive-behavioral techniques, and desensitization strategies to overcome resistance or discomfort.
• Offer emotional encouragement and empathy to support patient engagement and therapy success.
• Monitor patient adherence and usage data via device software and apps.
• Provide timely feedback, motivation, and interventions based on adherence trends.
• Coordinate follow-up with patients to address compliance issues, troubleshoot equipment, and ensure scheduled appointments with healthcare providers are met.
• Accurately document all patient interactions, device data, and communications in the EMR system.
• Maintain up-to-date records including payer information, authorization requirements, coverage limitations, and requalification status.
• Ensure documentation meets billing, compliance, and internal reporting standards.
• Work closely with local branches, clinical staff, resupply teams, and physician offices to resolve patient needs and ensure continuity of care.
• Obtain and document follow-up notes from physician offices for billing and adherence purposes.
• Educate internal teams and external partners on documentation requirements and adherence standards.
• Participate in team meetings, training, and compliance education programs.
• Share knowledge and mentor team members to foster a collaborative and informed work environment.
• Ensure all activities are conducted in accordance with HIPAA and company confidentiality policies.
• Complete all required compliance training and continuing education programs.
• Manage multiple tasks efficiently, including handling call volumes and updating records in real time.
• Perform other related duties, as assigned to support patient care and organizational goals.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan