Service Desk Analyst I (FT, 100%)-Variable

The Service Desk Analyst I will provide first line support for caregivers, resolving technical issues related to hardware, software, network, or general computer usage. This role involves fielding calls from caregivers, logging incidents, and ensuring resolution. Responsibilities include hardware, software, and network troubleshooting, as well as IT Help Desk support and account management.

Requirements

• Answer multi-line switchboard using clear communication.
• Route calls using AHS software and networked attendant consoles.
• Maintain telephone line forwarding and unforwarding for mobile devices.
• Maintain telephone line forwarding and unforwarding for landlines.
• Assist with IT system backup and monitoring.
• Provide after-hours IT assistance.
• Provide phone pager support.