Customer Success Manager

We're looking for a dynamic Document Cloud Customer Success Manager to join our Digital Media team! In this role, you'll partner directly with customers to accelerate adoption and unlock the full value of Adobe's Document Cloud solutions.

Requirements

• 5+ years of proven experience in sales or customer success — ideally within the technology space and with hands-on exposure to Adobe Document Cloud products
• Track record of turning challenges into wins, consistently navigating complex customer issues to successful resolution
• Demonstrated success in hitting goals, whether it’s sales quotas or customer success metrics— you know how to deliver results
• Trusted advisor attitude, with experience driving business value and uncovering expansion opportunities
• Self-starter with a collaborative spirit — you’re proactive, accountable, and passionate about exceeding client expectations
• Bachelor’s degree or equivalent experience that showcases your ability to learn, adapt, and thrive in a fast-paced environment

Benefits

• Paid time off
• 401k matching
• Annual Incentive Plan (AIP)
• New hire equity award